Privacy Policy for Jetour South Africa Pty Ltd
Effective Date: 1 September 2024
Jetour South Africa Pty Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, www.jetour.co.za (“the Website”).
1. Personal Information We Collect
We may collect the following types of personal information from you:
•Contact Information: Name, email address, telephone number, physical address.
•Identification Information: ID/passport number, company details, registration number.
•Financial Information: Banking details, payment information.
•Browsing Information: IP address, browser type, device type, cookies, and usage data.
•Other: Any other personal information you voluntarily provide to us.
2. How We Collect Personal Information
We collect your personal information through various methods, including:
•Directly from you when you fill in forms on our website or communicate with us via email.
•Automatically when you use our website (e.g., through cookies, server logs).
•From third-party service providers (e.g., financial institutions or marketing service providers).
3. Purpose of Collection
We collect and use your personal information for the following purposes:
•To process your inquiries, requests, or transactions.
•To communicate with you and provide customer support.
•To comply with legal obligations and enforce contractual agreements.
•To improve our services, website functionality, and user experience.
•To send marketing communications (only if you have consented to this).
4. Disclosure of Personal Information
We will not disclose your personal information to third parties except in the following cases:
•With your explicit consent.
•To third-party service providers who assist us in operating our business (e.g., payment processors, marketing services) and who are bound by confidentiality agreements.
•When required by law, regulation, or a court order.
•In the case of a merger, acquisition, or sale of our company assets.
5. Protection of Personal Information
We take appropriate and reasonable technical and organisational measures to safeguard your personal information from loss, unauthorised access, alteration, and disclosure. This includes:
•Encryption of sensitive data.
•Regular security assessments and updates.
•Access control protocols for staff and service providers.
6. Your Rights Under POPIA
Under POPIA, you have the right to:
•Access: Request a copy of the personal information we hold about you.
•Correction: Request correction of inaccurate or outdated information.
•Deletion: Request the deletion of personal information we no longer have legal grounds to retain.
•Objection: Object to the processing of your personal information for direct marketing purposes.
•Data Portability: Request that your data be transferred to another service provider where applicable.
To exercise any of these rights, please contact us at legal@jetour.co.za.
7. Use of Cookies
Our website uses cookies to collect information about how you interact with our content. You can choose to disable cookies through your browser settings, but this may limit some functionality of the website.
8. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or for the establishment, exercise, or defense of legal claims.
9. International Transfers
In some cases, we may transfer your personal information to third-party service providers located outside of South Africa. In such cases, we ensure that the recipient is subject to laws, binding corporate rules, or contracts that offer an adequate level of protection for your personal information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. Any updates will be posted on this page with a new effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Jetour South Africa Pty Ltd
Unit 1, Waterfall City Logistics Park Corner Bridal and, Tugela Road, Waterfall, Midrand, 2090
Email: legal@jetour.co.za
Telephone: +27 10 023 3273
